How can we help?
The FMB is certified by the Chartered Trading Institute to provide Alternative Dispute Resolution Services (ADR) to FMB members and their clients, to assist in reaching a satisfactory outcome to building disputes.
The FMB employs four ADR officials, including one Director, one Manager, and two case handlers. All were appointed on a permanent basis after a suitable interview and probationary period, and receive regular specialist training relevant to their roles.
How does this work?
The intention of conciliation is to reach an agreed solution via telephone mediation, and by reference to relevant documents. In the majority of cases this is successful, but where it is not, both parties are free to take further action.